Shipping and Delivery Policy

This Shipping and Delivery Policy applies to all orders placed through www.goldengatebattery.com (“Website”). By placing an order, you agree to the terms outlined below.

1. Order Processing
  • Golden Gate Battery primarily deals in industrial, stationary, and energy storage battery systems, related components, and accessories.
  • Most products are built-to-order or supplied against confirmed specifications.
  • Orders are processed only after order confirmation, technical validation (if required), and successful payment or agreed commercial terms.
  • Standard processing time is 30-35 business days, depending on product type, configuration, and order quantity.
  • Dispatch timelines will be communicated individually for bulk or customized orders.
2. Shipping Locations
  • We currently ship within India.
  • For bulk orders, institutional orders, or international shipping enquiries, please contact us directly at [info@goldengatebattery.com] before placing an order.
3. Shipping Methods & Partners
  • Due to the nature of battery products, shipments are handled only through approved logistics and freight partners experienced in battery transportation.
  • Depending on product size and weight, shipping may be arranged via:
    • Surface transport
    • Dedicated freight services
    • Special handling vehicles (where required)
  • Courier shipment may not be available for large-format or industrial battery systems.
4. Estimated Delivery Time
  • Standard industrial battery orders: 7–15 business days after dispatch
  • Custom-built / large energy storage systems: Delivery timelines will be shared at the time of order confirmation

Delivery timelines are indicative and may vary due to manufacturing schedules, logistics availability, regulatory approvals, or site-specific delivery constraints.

5. Shipping Charges
  • Shipping charges, if applicable, will be clearly mentioned at checkout.
  • Charges depend on order value, weight, destination, and product classification.
  • Any additional charges imposed by authorities (if applicable) shall be borne by the customer.
6. Order Tracking
  • Tracking details will be shared once the shipment is handed over to the logistics partner.
  • For freight or bulk shipments, tracking may be manual and updates will be provided via email or phone.
7.  Delivery Conditions
  • Delivery will be made to the registered delivery address or project/site location provided by the customer.
  • Customers must ensure:
    • Safe and accessible unloading space
    • Availability of manpower or equipment (forklift/crane) if required
  • Risk transfers to the customer upon successful delivery unless otherwise agreed in writing.
8. Damaged or Tampered Packages
  • If you receive a package that appears damaged, leaked, or tampered with, please do not accept delivery and immediately inform the courier as well as our support team.
  • If damage is discovered after delivery, notify us within 24 hours with photos/videos for assessment.
9. Non Deliverable Shipments
  • If a shipment is returned due to customer unavailability, incorrect address, or refusal to accept delivery, re shipping charges may apply.
  • Refunds, if any, will be processed after deducting applicable shipping and handling costs.
10. Delays Due to Regulatory Compliance
  • Battery products are subject to transport regulations, safety norms, and statutory documentation.
  • Delays due to inspections, permits, or regulatory clearances shall not be treated as delivery failure.
11. Force Majeure
  • Golden Gate Battery shall not be liable for delays or failure in delivery due to events beyond reasonable control, including but not limited to natural disasters, strikes, lockdowns, transport disruptions, or government restrictions.
12. Contact

For any questions related to shipping or delivery, please contact us at:

Website: www.goldengatebattery.com
Email: info@goldengatebattery.com

Golden Gate Battery reserves the right to update or modify this Shipping and Delivery Policy at any time without prior notice. Changes will be effective upon posting on the Website.