Online UPS Warranty & AMC Agreement

Thank you for choosing Golden Gate Battery (GGB). We value your trust and aim to ensure a transparent and customer-friendly experience.

Customer Details
UPS Details
1. Warranty Terms
  1. The UPS is covered under warranty for 2 years from the date of installation.
  2. Warranty includes:
    o Repair or replacement of defective parts.
    o Technical support for operational issues.
  3. Warranty exclusions:
    o Damage due to misuse, accidents, natural disasters, or unauthorized repairs.
    o Consumables such as fuses, filters (unless specified).
  4. Warranty service will be provided on-site during working hours (9 AM – 6 PM).
2. Annual Maintenance Contract (AMC)

Scope of AMC Services:

  • Preventive maintenance: inspection, cleaning, battery checks.
  • Corrective maintenance: repair of faults and replacement of minor consumables.
  • On-call technical support and performance monitoring.


AMC Charges & Payment Terms:

Description Details
AMC Fee (per year) ₹ 45950/-
Payment Schedule 50% advance, 50% on commencement
Parts Not Covered Charged separately

Response Time:

Type of Issue Response Time
Critical Faults Within 4 hours
Non-Critical Faults Within 24 hours
3. Customer Responsibilities
  • Provide access to UPS for maintenance and service.
  • Follow manufacturer’s operational guidelines.
  • Report faults promptly.
4. Liability
  • Supplier is responsible only for UPS repair or replacement.
  • No liability for indirect or consequential losses due to UPS downtime
5. Governing Law
  • This agreement is governed by Indian laws.
  • Any disputes will be resolved via mutual discussion or, if necessary, arbitration
    under the Arbitration & Conciliation Act, 1996
6. Sales, Installation & Service Area Limitation

To ensure reliable support and availability of authorized distributors, sales, installation, warranty, and AMC services are strictly limited to the following regions and quotas: Kochi, Cuttak, Bhuvaneswar, Mumbai, Delhi.

Conditions:

  • Warranty and AMC services will be provided only within the regions listed above.
  • Units sold, installed, or moved outside these areas will not be eligible for on-site service unless separately agreed in writing.
  • Distributor quotas may be modified based on demand and service capacity.
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