Refund and Returns Policy

Thank you for choosing Golden Gate Battery (GGB). We value your trust and aim to ensure a transparent and customer-friendly experience.

1. Pre-Booking Refund Policy (₹1000 Fully Refundable)

Additional non-returnable items:

  • The pre-booking amount of ₹1000 is fully refundable at any time, with no questions asked.
  • If you decide not to proceed with the final purchase, the entire amount will be returned to you.
  • Refunds will be processed within 7–10 working days from the date of request.
  • How to Request: Email your details to info@goldengatebattery.com.
2. Order Cancellation (Before Dispatch)
  • Customers may cancel their order before the product is dispatched.
  • A 100% refund will be issued for cancellations made before shipment.
3. Return Policy (After Delivery)

Returns are allowed within 7 days of delivery only if:

  • The product is damaged on arrival.
  • The product is not functioning as described.
  • There is a manufacturing defect.


To initiate:
Email info@goldengatebattery.com with order details and evidence. Once verified, we will arrange pickup and full refund or replacement.

4. Non-Returnable Items
  • Damage due to misuse, physical damage, or unauthorized repairs.
  • Items without original packaging.
  • Improper installation damage.
  • Consumables/accessories not part of the main UPS unit.
5. Warranty Support

All products come with a standard warranty. Warranty claims follow warranty terms.

6. Refund Processing Time

Refunds are processed within 7–14 working days, depending on payment method.

7. Contact

info@goldengatebattery.com